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FAQ

We’re so happy you’re here! Thanks for stopping by the Humboldt Brewing Company store where you can score some great HBC gear. Got questions? We’ve got answers (at least to the most frequently asked questions). If for some reason we don’t have the answer you’re looking for, shoot us an email at Store@HumboldtBrewingCo.com. Cheers!

 

I just bought some new HBC gear. What’s next?

Congratulations! We know you’re going to dig your new duds. Here’s what happens next: We process orders by 2:00 P.M. Monday through Friday. Any orders received after that time will be processed by the following business day. We ship primarily through USPS Priority Mail to provide you with the quickest service at the best rates. Please allow up to 5 days for shipping confirmation once your order is processed.

 

Dude, this isn’t what I wanted. Do you accept returns?

Not happy with your item? That’s a total bummer, but we want you to be completely satisfied with your new Humboldt Brewing Company goods. We will gladly accept returns for any unopened, unused or unworn items within 30 days of your order. We will issue a refund for that item but shipping is all on you. We cannot issue refunds or pay for postage of the return (sorry!).

Send returns to:

Humboldt Brewing Co.

421 Wando Park Blvd. Suite 200

Mt. Pleasant, SC, 29464

 

Why am I sending stuff to SC? 

We have a magic workshop there and in NJ (think Santa but with more beer) where all your goodies are carefully processed, packaged and shipped. Your HBC beer is still carefully (and magically) made in good ol’ CA. Groovy?

  

What about exchanges?

We’re a small company and all of your orders are being processed, packaged and shipped by one super awesome human being. So to keep things flowing and to ensure you get exactly what you want, please place a new order once you return your old one and get your refund. We hope to make this process easier in the future but this is what we’ve worked out for now.

 

Hey, I’ve got more questions/comments/concerns – who should I contact?

Wanna chat? Give us feedback? Got a question about your order? Come up with a really cool merch idea? Just shoot us an email at Store@HumboldtBrewingCo.com and we’ll get back to you as quickly as we can.

 

Thanks for the love and enjoy!



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